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Chapter I: Introduction to the Discussion Document
Background Information 5 Acknowledgements 6 Definitions of Terms 7
Definition of the Sector 9 Settlement Services and Programs 10 Community Partners 10 Definition and Validation of Community-based Services 11 Principles and Values for the Sector 11
Chapter III: Research Report: Defining Settlement services and Minimum Standards
Purpose of the Paper 14 Background 14 Brief Review of Conceptual Issues Related to Settlement and Settlement Services 16 Introduction to the Implementation of Standards and Performance Measures 19 Methodology 23 Findings 25 Conclusion 29
Chapter IV: Standards for Settlement Service Delivery
Introduction 31 Review of the Research Process 32 Research Outcomes 32 Service Standards for Core Services 35 References 43
Chapter V: General Organizational Standards
Introduction 44 General Organizational Standards 45
Chapter VI: Future Steps for the Implementation of Standards
Introduction 53 Implementation at the Sectoral, Agency and Client Level 54 Funding and Capacity Building 55 Using Identified Standards 56 Recommended Resources for Information and Consultation 57
Chapter III Appendices Appendix A - Focus Groups Summary 60 Appendix B - Bibliography 62 Appendix C - Annotated Bibliography of Sample Key Documents 66 Appendix D - Survey Sample 70 _______________________________________________________________________
Chapters - 1 | 2 | 3 | 4 | 5 | 6 - Appendix - _______________________________________________________________________
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